Strategic Interviewing Skills For Auditors And Investigators
From Frustration to Control
You are a great auditor or investigator but when it comes time to deal with people in the interview you may experience challenges of confidence, connection or control in:
- winning the collaboration of the interviewee quickly;
- asking the right questions at the right time – and probing skillfully;
- knowing when and how to probe in response to verbal and nonverbal cues;
- preparing effectively with the right balance of structure and flexibility – and avoiding common traps;
- maintaining composure, calm and control in the face of interview challenges and projecting confidence and credibility;
- taking effective notes without missing information or breaking contact with the interviewee;
- overcoming resistance and building a collaborative relationship.
The training you received in your organization might not offer you the opportunity to master these people and process challenges.
HPCI’s Niche in Interviewing Skills
Make the Human Connection
Win People Over
HPCI’s expert coaches and facilitators all honed their own interviewing skills through their own challenging investigative careers; then applied brain science, psychology, negotiation and persuasion and brain-based learning. For over 30 years they have trained auditors and investigators of all types around the world.
I have been conducting interviews professionally for almost 50 years as a consultant, manager, and police investigator. As a young investigator I learned mostly by trial and error in thousands of interviews. As a manager and a consultant, I found myself charged with challenging interviews and interviewees inside and outside my organization.
To meet these challenges, I sought out solutions with brain science, psychology and negotiation.
Through all of this I discovered that a few key shifts in mindset, approach, skills, and strategies could help me navigate the most challenging and complex interviews.
For over 30 years, every time I have worked with auditors and investigators around the world, I learn how to get even better results.
I became an investigator almost 20 years ago. I knew nothing about questioning or interrogations, but I knew I loved talking to people and getting to know them. However, my interlocutors did not always want to talk to me. They were afraid what they would tell me would get them in trouble or get friends and colleagues in trouble. I needed to gain their confidence. I needed to show them I was not there to judge or threaten. I only wanted to understand them, to understand a situation, to see their point of view. Maybe to help them choose a better path.
Then I attended a workshop (very much like this one) with Frank Byrnes of HPCI. He had dealt with the same issues that I was facing. I learned a lot of practical tips and techniques-based on how peoples’ brains work during the interview. It really worked! (And it also helped me improve my memory and note-taking.)
I continued to hone these skills in interviews with the most difficult and defensive people you could imagine and later in audits I conducted as an executive director.
I am excited to share that expertise with you today.
In this webinar we will offer you 3 bundles of skills, strategies and tools.
Rapport & Trust
Review all the key skills and strategies to manage people and control the interview
- Human Connection: win people over
- Strategies: note-taking, detecting deception, cognitive interviewing, persuasion, virtual interview, soft confrontation;
- Methodical preparation: assumptions, questioning strategies, open & closing;
- State, expectations and self fulfilling prophecies.
Explore and practice skills to win over the interviewee at the beginning of the interview
- Establish rapport and trust for complete cooperation;
- Bridge perspectives with the interviewee to win them over rather then convincing and persuading
Provide you with templates and tools to guide you in conducting effective interviews
- Template for methodical and thorough preparation;
- A workbook on establishing rapport and winning over the interviewee;
- A self assessment of key interviewing skills strategies
What if I am just starting as an auditor or investigator, is this program right for me?
Yes, since each module develops practical action items to get best results for all interviews and you will be working with experienced colleagues, it can especially be helpful.
How fast can I apply these techniques?
Immediately. You will leave with a simple action plan to implement.
How is this different from other interviewing programs?
It is practical application of best practices in a short period of time – not a prolonged exploration of ideas or one model. It focused on establishing rapport and trust, winning over the interviewee, reading and responding to people, managing process and methodical and thorough preparation. It is not only structural and conceptual.
At the end of the webinar, you will leave with:
- practical techniques to win people over;
- a self-assessment of these skills and strategies;
- a checklist of key skills and strategies to manage people and the interview process;
- a guide for building rapport and trust and bridging perspectives.
REGISTRATION FOR FREE WEBINAR ON JANUARY 25TH 2022
We are looking forward to working with you to master your interviews with more confidence, connection and control.
We have worked with thousands of auditors and investigators who have all reported immediate results at their very first interviews after