Teams & Teamwork Outline

Challenges and outcomes

  • Identify the challenges of team work and building teams they wish to address.
  • Agree on the outcomes for the workshop.

The nature of effective teams

  • Explore the benefits of team work and working in teams.
  • The distinctions between working groups and teams.
  • The distinctions between effective and ineffective teams.
  • Some ingredients of effective teams (inspired from Patrick Lencioni’s “The Five Dysfunctions of a Team).

From working groups to teams

  • Recognize the signs of each phase of the inevitable and predictable phases of growth from working groups to teams.
  • Develop a repertoire of strategies to help your team manage each phase well.

Team charter

  • Discover the essential components of the architecture of all good teams.
    (In this session there will be time to consider the basic elements of the Team Charter.)

What makes a good team player?

  • Identify your special team contribution and style, assess your current strengths and create a plan for increasing your effectiveness as a team player.
    (Self-assessment “Parker Team Player Survey” and film “What Makes a Good team Player?)

Five building blocks of all teams

  • Evaluate the degree to which your team measures up in the five key result areas:
    • Absence of trust;
    • Fear of constructive conflict;
    • Lack of commitment;
    • Absence of accountability;
    • Less focus on results.
  • Based on your team’s strengths and weaknesses, prepare a plan to address the greatest opportunities for improvement (for supervisors). Develop a plan to influence both the management team of which you are a member and the team you lead.

False agreements

  • Explore one of the worst barriers to effective problem solving and decision making in teams – false agreements.
  • Discover how to prevent them and get out of them.


  • Explore the dynamics of groupthink and four ways to break through it.

Maximizing on team diversity

  • Build better relationships – and avoid misunderstandings and conflict – by recognizing the needs of each team member’s personality.
    (DISC, Myers Briggs Typology Index, BEST)

Team communication skills

  • Develop communication skills to improve the quality of relationships and productivity:
    • Rapport and trust;
    • Active listening;
    • Assertiveness;
    • Persuasion.

Constructive conflict

  • Recognize why constructive conflict is necessary for teams to be effective; how conflict can be destructive or constructive.
  • Decide when disagreement becomes conflict; then evaluate the benefits of dealing with it and the costs of ignoring the issue.
  • Explore the 5 positions to deal with conflict and under which circumstances each tactic is appropriate.
  • Use a methodology to resolve conflict so that both parties are 100% satisfied.

Resolve issues and problems

  • Use a methodology to resolve issues and problems.
  • Explore the phases of group problem solving and decision making; how to manage the logical and emotional processes.

Effective meetings

  • Know how to decide if a meeting is required – or not – to achieve desired results.
  • Plan the appropriate meeting for the appropriate desired outcomes – update, tactical, strategic.
  • Manage meetings to ensure maximum contribution, engagement, results and follow-up.


  • Develop a personal plan to work effectively in the team.

Approach for this workshop

In this session on Team Building we will:

  • Ensure the commitment of participants and tailor the brief session to their needs by agreeing on the challenges to address and the outcomes to achieve at the outset.
  • Establish the basic information about teams and team work through brainstorming, individual reflection and mini-presentations; then provide supporting information, resources and research.
  • Use these principles to inform the subsequent exercises, especially:
    1. the importance of group process: forming, storming, norming, performing, adjourning.
    2. The importance of group process: trust, constructive conflict, commitment, accountability and focus on common results.
  • Develop information through self-discovery, brainstorming and practical personal application.
  • Facilitate the development of a plan by each individual participant to work effectively in his/her team and use some of the tools.